Privacy Policy (19 February 2024)
Privacy Statement.

Respecting and protecting your personal data is a commitment. We understand and take seriously what you know and care about your personal data.

This Privacy Statement describes the personal data we collect about you, how we use and protect your personal data, and the choices you have about how we use that data.

We recognise that protecting personal data is an ongoing obligation, so we will update and amend this Statement from time to time. Please check our website from time to time to ensure that you are aware of and happy with any changes.

1. What personal data we collect about you.

The personal data we process about you depends on our relationship with you, including the type of communication between us and the products and services we provide to you.

2. Depending on our relationship, we hold and process the following personal data:

2.1 Insurance Data. We collect your personal data and/or special category data necessary to complete an insurance investigation.

2.2 Contact Data. We collect your personal data such as, for example, telephone number, company name, address, etc. in order to respond to your enquiries and provide you with better and faster services.

2.3 Email Address. We collect the email addresses of our customers and our customers’ contact persons when they express their interest in the services through the website

2.4 Government and other official identification numbers. We collect your national insurance number, identification number, taxpayer identification number, driver’s licence number or other government-issued identification number.

3. How we use (process) your personal data.

We use your personal data for the following purposes:

3.1 To contact you in the course of fulfilling our obligations under the contractual relationship.

3.2 To make assessments and decisions in connection with the provision and settlement of claims and the provision of assistance and other services.

3.3 To provide insurance, claims and assistance services, including claims assessment, administration, settlement and dispute resolution.

3.4 To enforce and protect our legal rights and to protect our privacy, security or assets and yours, others or third parties.

4. Where we collect your personal data from.

Your personal data is collected from a variety of sources, including:

4.1 Telephone calls, emails, meetings and other communications.

4.2 Service providers, brokers and agents with your consent.

4.3 From our websites.

4.4 From software applications we install on computers and other mobile devices.

5. Legal basis for processing your personal data

5.1 The processing of your personal data and/or special categories of personal data is carried out for the purpose of providing you with our services based on the conclusion and performance of a contract or – at your request – preparatory actions for the conclusion and performance of a contract.

In particular, the processing of special categories of personal data is carried out either on the basis of consent or on another lawful basis in accordance with the General Data Protection Regulation (EU) 2016/679. All personal data is necessary for the fulfilment of the insurance contract.

5.2 In some cases, the processing of your personal data and/or special categories is necessary in order to fulfil our legitimate interests or in order for us to comply with national and/or European law.

6. Retention period for your personal data

6.1 When we provide you with a product or service, such as web design and development, logo design, corporate identity development, etc., we will retain your personal data and special category personal data for the duration of our co-operation and in any event until the expiry of the limitation period of any mutual claim, unless statutory provisions impose an additional period.

6.2 If we are required to comply with legal or regulatory obligations, we will retain your personal data and special category personal data for at least as long as necessary to fulfil these obligations.

7. The safeguards we have in place to protect your data

When you provide us with your personal data, we take steps to ensure that it is stored securely. We take physical, technical and organisational measures to protect your personal data. We continually update and monitor the security technologies we use. We limit access to your personal data to only those employees who need to know that data to provide you with benefits or services. In addition, we train employees on the importance of maintaining the confidentiality, privacy and security of your personal data. Among other things, we have implemented the following technical and organisational measures and procedures to protect your personal data from any loss, alteration, unlawful processing or modification:

– encryption

– cryptography, encryption, detection and management of security breaches.

– measures to ensure that physical access to our digital storage media is restricted.

– adoption of individualised procedures for the storage of personal data and its secure deletion/destruction.

8. When and how do we share your personal data with others?”

8.1 Your PII as well as your CSRs may be transferred to natural or legal persons as part of the fulfilment of the insurance contract concluded. Recipients of your data may also be medical institutions, doctors, public authorities, assessors, insurance companies and intermediaries for the fulfilment of the terms and conditions of the insurance contract.

8.2 For each transfer, we will always take all measures to ensure that the data transferred is always the minimum necessary and that the conditions for lawful and fair processing are always met.

9. Your rights.

You have the right to request access to your personal data that we process. In addition, you have the following rights:

9.1 The right to have your personal data rectified or deleted (in certain circumstances).

9.2 The right to restrict processing or object to the processing of your personal data.

9.3 The right (in certain circumstances) to obtain your personal data for use elsewhere.

9.4 If we are processing your personal data on the basis of your consent, you also have the right to withdraw your consent at any time, which will not affect the lawfulness of the processing for the period prior to the withdrawal of your consent.

Finally, you have the right to lodge a complaint with the competent Greek independent authority, which is the Hellenic Data Protection Authority (

10. How to contact us?

You can contact us about any matter relating to the processing of your personal data or our use of cookies, or exercise your rights by using the contact form on our website or by sending an email to

We have appointed a data protection officer who can be contacted by emailing

11. publication information – changes and updates

This Statement was last updated on 19/02/2020.

We reserve the right to make changes and additions to this Statement at any time, for any reason, without notice to you, other than by posting the updated Statement on our website. You should visit our website frequently to keep up-to-date and applicable privacy statements.